🧠 What is Helpjuice?

Helpjuice is a user-friendly knowledge base solution that enables organizations to create, manage, and optimize knowledge content. It’s trusted by teams for:

Internal documentation & SOPs

Customer-facing FAQs & Help Centers

Advanced analytics & custom branding

Seamless collaboration and version control

🚀 Step 1: Sign Up & Set Up

1. Create Your Account

Visit https://helpjuice.com

Click Start Free Trial or Get Started

Fill out your name, company, and email

You’ll be redirected to your workspace

2. Initial Workspace Setup

Choose a Knowledge Base Name (e.g., "Acme Support Center")

Select your preferred layout from Helpjuice’s templates

Choose Public or Private access

🖥️ Step 2: Navigate the Dashboard

Once inside your admin dashboard, you’ll see the following key areas:

Articles: Create and edit documentation content

Categories: Organize content into sections and sub-sections

Users & Permissions: Add contributors and define access levels

Customization: Modify design, colors, and domain

Analytics: Monitor searches, article views, and feedback

Settings: Configure domain, security, integrations, and more

✍️ Step 3: Create Your First Article

To create an article:

Go to the Articles tab

Click New Article

Add:

Title

Content using the rich WYSIWYG or HTML editor

Category and relevant tags

Choose Draft or Publish

📝 Tip: Use internal links, media embeds, and callouts to enhance readability.

📁 Step 4: Organize with Categories

Structure your knowledge base by grouping content:

Use Categories for top-level topics (e.g., Getting Started, Billing, Technical)

Use Subcategories to further divide topics

Reorder by drag-and-drop to control menu layout

🎨 Step 5: Customize Your Knowledge Base

From the Customize Design panel:

Select from pre-built themes or use the HTML/CSS editor for full customization

Add your company logo, colors, and homepage content

Customize navigation bar, footer, and search layout

Domain Mapping:

Use your own domain like support.yourcompany.com

Go to Settings > Domain to configure CNAME

👥 Step 6: Collaborate With Your Team

Add team members via Users & Permissions

Assign roles:

Admin: Full access

Editor: Can write/publish

Reader: Read-only access

Use internal comments to review drafts and revisions

📊 Step 7: Monitor with Analytics

Go to Analytics to access:

Top search queries (and failed searches)

Article performance

Time spent on page

User feedback and rating

Use these insights to improve content relevance and structure.

🔌 Step 8: Explore Integrations

Helpjuice supports native and third-party integrations:

Slack (notifications)

Zendesk

Salesforce

LiveChat

RESTful API for custom workflows

📤 Step 9: Import or Migrate Content

Already have existing documentation? You can:

Import from Word, PDF, or HTML

Use the Bulk Importer

Contact Helpjuice support for managed migration

❓ Need Help?

Visit the Helpjuice Help Center

Use the in-app chat or email: hello@helpjuice.com

🎉 You're Ready to Go!

Start building a smarter knowledge base today. As you grow your content, Helpjuice will help you scale with smart analytics, intuitive design tools, and flexible permissions.